PUD warning of scam targeting utility customers

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Snohomish County PUD is warning of a scam involving postcards that appear to come from the utility, our friends at Lynnwood Today reported Monday.

The cards encourage customers to attend a dinner where they can learn how to save “hundreds to thousands” off their utility bills. They use a sample bill to indicate how much can be saved.

PUD says this deceptive marketing technique is nationwide.

They offer these tips to keep your private information secure:

  • If a customer receives a phone call asking for financial information, such as a credit card number to make a utility payment, he/she should never provide this information. The PUD never calls customers to collect credit card information over the phone.  If customers aren’t sure if a call is from the PUD, he/she should call PUD Customer Service to verify the information given.
  • If a person comes to a customer’s home or business claiming to be a PUD employee, the customer should ask to see the person’s PUD identification. Employees carry an ID card with their picture on it and will gladly show it to customers. If customers believe they are the target of a potential scam, please call PUD Customer Service to report it.
  • Be wary of offers from businesses promising huge savings on your energy bill, particularly if they reference what you paid on previous bills. The PUD does not share your account information with other organizations without your consent. If you have questions about an energy-efficiency offer, call PUD Customer Service.

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